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"It's over." "We're done." "We've lost them." These are all phrases that are hopefully never said when it comes to your customers. Developing customer loyalty consists of an ongoing relationship filled with innovation, cooperation, and ultimate satisfaction; however, assuming that a customer is satisfied could create a false sense of loyalty. In order to build extreme customer loyalty, a company must continually develop themselves to fulfill the needs and desires of their customers.

Do you want to spend more time training and coaching your employees? Do you feel regretful not to have worked harder to develop your leadership for your future management position?

Year-end is an ideal period of time for looking back to coprporate strategies, your roles and working styles even if you are an employee, a manager or any hard-working person. Spend your time considering what was wonderful and what was not perfect in the past year. Learn from the experiences, even good or bad.

“Our character is what we do when we think no one is looking.” – H. Jackson Brown Jr., New York Best Times bestselling author.

Good character: that is what sales managers need to keep in mind when hiring top performing sales reps. It’s important to hire sales people who have the right competencies and characteristics, and who will perform on the job even when you’re not looking over their shoulder.

Every workplace has them. They never come to work on time; they invade your personal space; and they eat their favorite hot, smelly lunches at their desks. They never refill the coffee pot, they shout on the phone during personal calls, and they complain about every little organizational change. One of the biggest challenges in dealing with difficult employees is remaining professional.

Supervisors aren’t often thought of as the employees with exemplary “people skills”, but our research shows that while supervisors who are considered excellent task managers are rated throughout the top, middle, and bottom it is the group of supervisors who are considered excellent people managers that consistently make the high-performers list.

Interestingly, even with this knowledge in hand, most companies focus their training efforts on the task & technical side of supervision.

There are various myths which surround the process of employee engagement. Not only are people confused about its precise meaning and value to the organisation, there are various others who tend to misconstrue the concept and its various facets.

One such myth is that employee engagement is a function of the human resources department. On reading it, most people will find nothing surprising about the concept.

Yes, it is a function of the human resources department, where the members of the department conduct various events and activities to keep the employees engaged, and thus motivated.

However, the point that requires more clarification is whether an HR department, by itself, can engage the employees. Secondly, are simple events and activities enough to let the employees feel a profound sense of involvement with the organisation? The answer to this question might be ‘No’.

The secret to delegating effectively lies in four components, each of which must be fulfilled to have successful outcomes. For today's leader, learning to delegate is crucial to expanding your reach and meeting the huge demands on your time. Success will remain elusive if you don't understand the art and science of delegation. This post is more on the science.

For decades, Zig Ziglar has motivated and inspired millions of people to be better at whatever they do for a living. Zig's ideas about creating a sense of urgency are exemplified in his "Day Before Vacation" story. This technique can have a tremendous effect on your productivity, and the ability to motivate employees.

Think about your last day at work before you went on your most recent vacation. Didn't you get as much done in that day as you would normally get done in two, three, or even four days? Have you ever considered how this could be used to motivate employees? Look at what  Zig says you probably do on the day before your vacation:

Two nights before your vacation, you likely sat down with a piece of paper and listed all of the things that had to get finished the following day - your gottas ("I gotta do this and I gotta..."). Then, you committed to completing them all before you left the office the next day. These principles are essential to motivate employees.