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Anh Mai

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Profiles International Successfully Completes SOC 2 and SOC 3 Security, Availability and Confidentiality Audit

Posted by Anh Mai on Apr 11, 2013 3:31:00 PM

WACO, TX – April 9, 2013 – Profiles International, Inc., (Profiles) the leading talent management solutions provider for organizations worldwide, announced that the company has successfully completed Service Organization Control (SOC) audits conducted by award-winning accounting firm Whitley Penn LLP. The SOC 2 and SOC 3 reports state Profiles maintains effective controls over the security, availability, and confidentiality of its talent management solutions systems.

Whitley Penn recently completed the SOC examinations of Profiles in accordance with the newer, more rigorous AT 101 standards following The American Institute of Certified Public Accountants (AICPA) Trust Services. SOC 2 and SOC 3 provide much more stringent standards than the former SAS 70 - with a stronger set of controls and requirements.

Profiles is the only talent management solutions provider to meet the SOC 2 and SOC 3 requirements. All organizations who are concerned about the security, availability, and confidentiality of their information when working with service providers will find the AICPA Trust Services standards to be a requirement moving forward. This is especially important in highly-regulated industries like healthcare and finance.

"Our clients have always relied on the confidentiality of our assessment and survey reports, as well as the customer information they choose to share with us,” said Sia Ahmadzadeh, Senior Vice President, IT and Product Services. “Assurance of Profiles data and system security is also a frequent point of inquiry, and the availability of our systems is key for every customer who relies on our assessment products and services in the course of doing business. Profiles International takes these aspects of system and data security very seriously in the development and delivery of services to our customers.”

The SOC 3 report is designed to meet the needs of existing or potential customers who require assurance about the effectiveness of controls at a service organization. These controls are relevant to the security, availability, or processing integrity of the system used by the service organization to process the customers’ information, or the confidentiality or privacy of that information. Current and prospective customers interested in a copy of Profiles' SOC 3 report may visit: www.profilesinternational.com.

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Topics: Profiles International Vietnam, Employee Assessment Tools

Finding Common Ground: Creating Customer Loyalty

Posted by Anh Mai on Jan 14, 2013 8:15:00 AM

"It's over." "We're done." "We've lost them." These are all phrases that are hopefully never said when it comes to your customers. Developing customer loyalty consists of an ongoing relationship filled with innovation, cooperation, and ultimate satisfaction; however, assuming that a customer is satisfied could create a false sense of loyalty. In order to build extreme customer loyalty, a company must continually develop themselves to fulfill the needs and desires of their customers.

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Topics: Training and Development in Business, Customer Services Quality Enhancement

Top 10 most favorite blog posts on human resources in 2012

Posted by Anh Mai on Dec 28, 2012 8:15:00 AM

Do you want to spend more time training and coaching your employees? Do you feel regretful not to have worked harder to develop your leadership for your future management position?

Year-end is an ideal period of time for looking back to coprporate strategies, your roles and working styles even if you are an employee, a manager or any hard-working person. Spend your time considering what was wonderful and what was not perfect in the past year. Learn from the experiences, even good or bad.

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Topics: Profiles International Vietnam, Training and Development in Business

7 Crucial Considerations for Hiring Top Performing Sales Reps

Posted by Anh Mai on Aug 30, 2012 10:11:00 AM

Our character is what we do when we think no one is looking.” – H. Jackson Brown Jr., New York Best Times bestselling author.

Good character: that is what sales managers need to keep in mind when hiring top performing sales reps. It’s important to hire sales people who have the right competencies and characteristics, and who will perform on the job even when you’re not looking over their shoulder.

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Topics: Workplace Management, Training and Development in Business, Team Management, Customer Services Quality Enhancement

Employee Personalities Driving You Crazy?

Posted by Anh Mai on Aug 28, 2012 3:40:00 PM

Every workplace has them. They never come to work on time; they invade your personal space; and they eat their favorite hot, smelly lunches at their desks. They never refill the coffee pot, they shout on the phone during personal calls, and they complain about every little organizational change. One of the biggest challenges in dealing with difficult employees is remaining professional.

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Topics: Workplace Management, Training and Development in Business, Team Management

Discover the Hidden Talents in Your Workforce

Posted by Anh Mai on Aug 15, 2012 11:14:00 AM

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Topics: Workplace Management, Training and Development in Business, Employee Retention, Employee Assessment Tools

10 Tips for the Busy Supervisors

Posted by Anh Mai on Aug 9, 2012 10:33:00 AM

Supervisors aren’t often thought of as the employees with exemplary “people skills”, but our research shows that while supervisors who are considered excellent task managers are rated throughout the top, middle, and bottom it is the group of supervisors who are considered excellent people managers that consistently make the high-performers list.

Interestingly, even with this knowledge in hand, most companies focus their training efforts on the task & technical side of supervision.

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Topics: Leadership Skill Improvement, Training and Development in Business, Team Management

Myths About Employee Engagement – Busted

Posted by Anh Mai on Jul 16, 2012 9:38:00 AM

There are various myths which surround the process of employee engagement. Not only are people confused about its precise meaning and value to the organisation, there are various others who tend to misconstrue the concept and its various facets.

One such myth is that employee engagement is a function of the human resources department. On reading it, most people will find nothing surprising about the concept.

Yes, it is a function of the human resources department, where the members of the department conduct various events and activities to keep the employees engaged, and thus motivated.

However, the point that requires more clarification is whether an HR department, by itself, can engage the employees. Secondly, are simple events and activities enough to let the employees feel a profound sense of involvement with the organisation? The answer to this question might be ‘No’.

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Topics: Workplace Management, Training and Development in Business, Team Management

4 Steps to Help Any Manager Delegate More Effectively

Posted by Anh Mai on Jul 3, 2012 10:45:00 AM

The secret to delegating effectively lies in four components, each of which must be fulfilled to have successful outcomes. For today's leader, learning to delegate is crucial to expanding your reach and meeting the huge demands on your time. Success will remain elusive if you don't understand the art and science of delegation. This post is more on the science.

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Topics: Employee Assessment Tools, 360 Degree Feedback

3 Practical Steps for Leaders to Better Motivate Employees

Posted by Anh Mai on Jun 19, 2012 2:40:00 PM

For decades, Zig Ziglar has motivated and inspired millions of people to be better at whatever they do for a living. Zig's ideas about creating a sense of urgency are exemplified in his "Day Before Vacation" story. This technique can have a tremendous effect on your productivity, and the ability to motivate employees.

Think about your last day at work before you went on your most recent vacation. Didn't you get as much done in that day as you would normally get done in two, three, or even four days? Have you ever considered how this could be used to motivate employees? Look at what  Zig says you probably do on the day before your vacation:

Two nights before your vacation, you likely sat down with a piece of paper and listed all of the things that had to get finished the following day - your gottas ("I gotta do this and I gotta..."). Then, you committed to completing them all before you left the office the next day. These principles are essential to motivate employees.

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Topics: Workplace Management, Training and Development in Business

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