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Dong Dao

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3 Customer Service Tips for Reaching Super-Powered Customers

Posted by Dong Dao on Jan 28, 2013 9:02:00 AM

Modern customers now have superpowers, have you altered your customer service match? Technology has changed customer service both in how we sell and how customers want us to sell to them.

It's normal for customers to use the Internet and social media to inform their buying decisions, but smart touchpoints have also begun to shape their values. Smart touchpoints are avenues like social media that allow customers the opportunity to pro-actively respond. They take customer service to a new level beyond traditional one-sided touchpoints like print advertisements or salespeople that must first seek out the customer.

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Topics: Training and Development in Business, Customer Services Quality Enhancement

In Praise of Micro-Managers

Posted by Dong Dao on Dec 4, 2012 8:15:00 AM

Photograph by PhotoQuest/Getty Images
Walt Disney acts out his characters' roles during a story conference in 1944

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Topics: Workplace Management, Leadership Skill Improvement, Team Management

Develope World Class Leadership with Naomal & overcome your limits!

Posted by Dong Dao on Nov 19, 2012 10:32:00 AM

On Thursday, November 15th, Profiles International Vietnam organized the workshop “Developing WORLD-CLASS Leader Within You” in Sofitel Plaza Saigon.  During the full day workshop, participants were amazed by the great speech of the world class speaker – Dr. Naomal Balasuriya.

As a World Class trainer, Dr. Naomal has delievered presentations that change people’s lives in many countries including Singapore, Thailand, Maldives, Malaysia, and now he comes to Vietnam for the first time. It is our pleasure to introduce this wonderful speaker and organize the successful event.

Furthermore, we would like to show a high appreciation for the close support of Amcham Vietnam, Cancham Vietnam and Mr. Thomas from Citynetevent’s who have helped us to promote and inform everyone about this workshop.

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Topics: Profiles International Vietnam, Leadership Skill Improvement

Five Secrets of Charismatic Leadership

Posted by Dong Dao on Oct 17, 2012 9:29:00 AM

Displaying charismatic leadership is one of the most effective ways to boost everything from motivation and creativity to productivity and plain old satisfaction. Whether it stems from low morale at the office, high anxiety at home, or a lack of clear direction from the top, far too many employees feel like they're stuck in a boat without a paddle. It's the manager's job to get those employees rowing again. But what if you fall somewhere between Ben Stein and Alan Greenspan on the charisma scale?

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Topics: Communication Skill, Leadership Skill Improvement

Profiles International Vietnam in the hugest HR Day of the country

Posted by Dong Dao on Oct 15, 2012 4:33:00 PM

On October 14th, Profiles took part in the HR Day 2012 – the hugest HR event in Vietnam. HR Day is an annual event for entrepreneurs and HR community, taking place at Hanoi and Ho Chi Minh City. This year, HR Day 2012 themed on “Quality of Vietnamese Business Leaders” appears to be a hot and attractive topic, regarding the gloomy economic situation and shortages of talented managers and leaders.

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Topics: Profiles International Vietnam, Leadership Skill Improvement, Employee Assessment Tools, 360 Degree Feedback

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