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Recruit and Retain Frontline Employees

Posted by Thanh Le on Sep 23, 2015 3:00:00 PM

Most of us have heard "the frontline is the bottom line" in reference to a company's employees. In other words, a company's frontline employees are the company, especially if that company is customer-oriented. After all, customers rarely come into contact with the executives of an organisation, so, as the leaders, the Board, Executives and Managers should all strive for a company that is consistent with the “frontline equals the bottom line” philosophy.

This article provides two main points about frontline employees (aka client service or pre-sale consultants): 1) How to recruit the right ones and 2) How to effectively retain them.

frontline-employee-soft-skill

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Topics: Effective Hiring, recruiting, retaining

4 Best Practices for Hiring High Performers

Posted by Huy Tran on Oct 31, 2014 10:30:00 AM

Consider this: It can cost $4,000 to $40,000 to recruit and onboard one new employee. Therefore, companies that have implemented efficient hiring practices get the best return on this investment, especially when they focus on acquiring top performers.

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Topics: Effective Hiring, right hiring, recruitment, hire, Employee Retention, retaining

All Aboard: Save Your People From Drowning with Strategic Onboarding

Posted by Vy Huynh on Apr 11, 2014 8:35:00 AM

Effective employee onboarding can have a tremendous effect on the success of a new hire. Strategic onboarding processes are just as pertinent for the employee as they are for the organization. Businesses can reap the benefits of confident, organized, and prepared employees. The statistics in the infographic below share why it's crucial for your business to focus on strategic onboarding to save your employees from "drowning."

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Topics: hire, recruiting, onboarding, retaining

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